Refund & Cancellation Policy

Before you pay

Your written quotation identifies the deliverables, total price in EGP, payment milestones and delivery schedule. You can decline the quotation without paying. This website does not currently collect online payments.

Cancelling a project

Send a cancellation request to info@zaivenai.com with your name, project or quotation reference and payment details. You can also call +20 105 591 3738 for assistance. We confirm the cancellation and provide a written account of the work and payments.

If work has not started and no previously approved third-party costs have been incurred, the amount paid is refundable in full. If work has started, we account for completed work against the agreed scope and milestone prices, and any documented third-party costs you approved in advance. Unused prepaid amounts are refunded. No arbitrary cancellation penalty is added.

For a partially completed milestone, any deduction must be explained with evidence of the work and agreed with you. A deposit is not automatically treated as non-refundable.

Problems with delivery

If the delivered service does not meet the agreed scope, contact us with the details. We review it against the quotation and arrange an appropriate remedy, which may include correcting the work, repeating the affected service or refunding the relevant amount, as required by the circumstances and applicable rights.

If Zaiven cancels or cannot deliver an agreed part of the project, prepaid amounts for that undelivered work are refunded. Extra features requested after the scope is accepted are quoted separately.

How refunds are returned

Refunds are returned in EGP through the original payment method where possible, unless another method is agreed with you. We initiate an agreed refund within seven calendar days of confirming the amount. Your bank or payment provider may require additional processing time. Any shorter legally required deadline takes priority.

We provide a written settlement showing the original payments, completed-work amounts, previously approved costs and refund. If you dispute a deduction, contact us so it can be reviewed.

Your rights

This policy does not exclude or limit any cancellation, refund or other rights available under applicable law. A project quotation cannot remove those rights.